Privacy Policy

Last updated: September 2026

KC Contractors respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quotation or communicate with us about our services.

Information We May Collect

When you contact KC Contractors, we may collect information that you choose to provide, including your name, telephone number, email address, property or site location and details of the surfacing work or quotation you are interested in.

If you send photographs, plans, measurements or other project information, we may also retain these where necessary to assess your enquiry or provide a quotation.

Our website and hosting systems may also collect limited technical information such as your IP address, browser type, device information, pages visited and security or server logs.

How We Use Your Information

We may use personal information to respond to enquiries, arrange site visits, prepare quotations, communicate about proposed or ongoing work, provide our services, maintain business records, deal with payments or accounts, prevent misuse of our website and comply with legal obligations.

Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in responding to enquiries, administering our business, maintaining website security and providing our services.

Where consent is legally required, for example for certain forms of electronic marketing or non-essential cookies, we will rely on consent. You may withdraw that consent where applicable.

Who We May Share Information With

We do not sell personal information.

Information may be shared where reasonably necessary with service providers that support our business, such as website hosting providers, email and communications providers, professional advisers, accountants, insurers, payment providers or contractors involved in fulfilling a project.

Information may also be disclosed where required by law, regulation, court order or another legitimate legal requirement.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing quotations and contracts, maintaining appropriate business, insurance and accounting records, resolving disputes and satisfying legal or regulatory requirements.

Different records may therefore be retained for different periods depending on their purpose and any applicable legal obligations.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, disclosure, alteration or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include rights to request access to your personal data, correction of inaccurate information, erasure, restriction of processing, objection to certain processing and data portability.

Some rights only apply in particular circumstances and may be subject to legal exemptions.

To make a request, contact us using the details above.

Complaints

If you have concerns about how KC Contractors handles your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise a concern with the Information Commissioner’s Office, the UK supervisory authority for data protection.

Cookies

Our website may use cookies and similar technologies. Further information about their use is available in our Cookie Policy.

External Websites

Our website may contain links to third-party websites or services. KC Contractors is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those organisations separately.

Changes to This Privacy Policy

We may update this policy when our services, website or legal obligations change. The latest version will be published on this page.